Yang: Hallucinations and booking errors occur even with the best LLMs
David Yang · Eliminating Missed Revenue with David Yang of Newo.ai | The Innovators & Investors Podcast · Mar 17, 2026 · at 17:25
David Yang, founder of Newo.ai, explains to Christian Marquez why standard state-of-the-art LLMs consistently fail at reliable production voice booking tasks.
0:00 / 0:47exact quote · 47.3s
720p mp4 · rendered on demand · StarZero watermark
“Then you realize that in reality, five percent of your bookings actually happening on the at the wrong time. Or agent is saying, I sent an SMS, but never did. Or it asks you to provide an email You are not doing that just because you've forgotten. Agent never will ask again, close the conversation, and without the email, actually will eventually fail to book your birthday party. So different hallucinations of different kinds are natural for even the best model possible.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from David Yang
Yang: Quantum computing and large models will achieve indistinguishable consciousness
“I truly believe that specifically the quantum computing based processors and big, large models. Will be indistinguishably conscious.”
Yang: Global frontline AI employee adoption will reach at least 300 million
“Overall we expect that on this planet Earth, we will have at least three hundred million non biological employees AI employees, AI receptionists basically almost every single business in the world which is big enough to have a website or big enough to have a b…”
Yang: Electrons possess quantum consciousness through wave function collapse
“In my personal, I'm a physicist by training, I believe the electron does have quantum consciousness. Just collapsing the wave and particle is actually is a expression of conscious decision, in my opinion.”
Yang: Businesses lose 20% to 40% of revenue from unhandled inbound leads
“You are losing 20, 40% of your revenue right now.”
Yang: AI agents will cooperate with humans rather than replace them
“We understand AI agents will work actually along with humans. It will be a real cooperation which is happening actually already now. Human first, AI second, or AI first, human second, but it, in 99% of our cases, it's a cooperation.”
Yang: Consciousness requires sensory embodiment and resonance, not just a brain
“Now I understand completely clearly that consciousness is actually a product not on the of the brain, but also of our all senses, and sensors, and basically brain itself doesn't produce consciousness. Consciousness is a whole, you know, in and out resonance mo…”