Shane Emmons is the CEO of Swept. He and Christian Marquez discuss the evolutionary trajectory of AI adoption across enterprise workflows.
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“Yeah, it's five and 10 years tough, but the next year, I think, is going to be a lot of us finally cresting the hill of getting past working with chatbots and maybe having to do a little bit of deep research, which is our first agentic flow, in truly taking over Some workflows.”
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“So stepping in there with policy that says do not go on this, that's a big deal for things in the medical setting where you may have, you know, people use the word guardrails to talk about AI where they're like, we're going to put guardrails so it doesn't do t…”
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“If somebody can ask the agent to make arbitrary tool calls, you really just need to make sure that those APIs and systems it's calling are properly secured versus trusting the AI is only going to make the right calls there.”
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Emmons: AI ROI comes from agents doing work, not handbook copilots
“And that's where they're bringing ROI. It's not in co-pilots to ask information about your handbook. It's about agents actually doing work for your team.”
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Emmons: Requiring humans to review every AI output eliminates ROI
“If a whole, if a human's now tasked with reviewing everything, we find a lot of times say you're doing a claims adjustment or underwriting an insurance place capacity, you would have where you're not making the value back because the person that's checking it …”
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“AI is meant for predicting things where we don't have perfect knowledge, and so that's just a fundamental, you can see it as a limitation, but you also can see it as really, I think of it as a benefit of AI, because there are all kinds of algorithms that We co…”
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Disclosure
Emmons: Test AI at the scoped agent level, not foundation models
“When we're testing them and trying to figure out how they function, one of the first things we do is we don't go down to the model level, the chat GPDs, the clods, the Geminis of the world, because they have You can think of it as, like, infinite possibility. …”
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