The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 9 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Sager: Plaid intentionally avoids running at 100% capacity to preserve agility
“Hey, I really don't ever want to be at like right at a hundred percent capacity. I'm willing to pay for some inefficiency so that as the market evolves, as our product evolves, et cetera, like I have the capacity to kind of adjust to it in real time, much more…”
Sager: Plaid will accept account unprofitability to ensure customer success
“There's just, there's almost no amount of money, right, that I wouldn't reasonably spend to make sure that one of our customers gets to a good outcome. And even if that makes that account unprofitable, That experience will kind of resonate across the rest of t…”
Sager: Plaid avoided hiring middle managers to keep organization flat
“We never really hired a lot of kind of middle managers, so to speak, right? The focus was really always on Hiring as many frontline folks as we need that are either, you know, building products, developing products, working with our customers, et cetera, or we…”
Sager: Unifying GTM functions under segment leaders boosted Plaid's CSAT and upselling
“So one thing that we did is we then created our segments. But then we put all the functions within the segment together so that the person leading the segment owned the entire end-to-end customer relationship, right? And so suddenly, even if it wasn't the exac…”
Sager: Reference calls often reveal executive candidates never met their buyers
“And even just like referencing, like in, in my world, like I oftentimes will talk to people that they sold to, right? So like you worked for X, you're trying to, you're coming to join Plaid, but I know people that you sold to. I'll go call them. I'll be like, …”
Sager: Plaid kept Visa acquisition deal team intentionally small
“In the case of Visa, the team that was actively day-to-day working on the transaction was actually quite small and everyone else was a hundred percent focused on continuing to grow the business.”
Sager: Plaid pairs 80%-knowledge vertical sales quarterbacks with horizontal product specialists
“The way we've structured that is like, if you're on the vertical, like you own it, you're kind of the quarterback. And there's an expectation that you understand every use case, you know, call it the 80%, but where you need to, You have a team of experts that …”