The Ledger
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Cameron Adams says coach-mark onboarding fails because users forget every step
“I think at the time, and still you get a lot of onboarding that is coach marks. It like points over here and says, Hey, you might want to do this thing. And you click through the steps at the end of it. You've totally forgotten every single step. And you're ju…”
Adams: Grassroots growth creates chaotic enterprise networks requiring centralized control
“Building community is all about getting individual users to love it and talk about it to other people. And that kind of growth doesn't quite work in an enterprise setting because you end up with a very disorganized and chaotic network graph inside an organizat…”