“And then the other thing that really, really works, particularly in upper mid market to enterprise field events. Field events have been back for about a year and they're almost even more popular now because for two years we all sat in our houses and stared at each other on Zoom and tried to make these deep personal connections with peers at other companies or with the vendors that are providing us software. And so we found that throwing really powerful field events
Is really helping with our growth pipeline and getting expansion within these accounts.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
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More from Ashley Kramer
Disclosure
Eligible GitLab employees can shadow CEO Sid Sijbrandij for two full weeks
“Anybody at the company, I think you have to be here for a certain amount of time can apply to shadow him for two weeks. And when you shadow Sid, you go to one-on-one. So he, they would come to a one-on-one with me. It's kind of funny. It's like me and him talk…”
Ashley KramerOct 26, 2023▶ 57:00The business of growing and monetizing an open source product | Ashley Kramer (GitLab CMO/CSO)
Insight
Kramer: Open core model accelerates innovation via shared customer code contributions
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Ashley KramerOct 26, 2023▶ 4:07The business of growing and monetizing an open source product | Ashley Kramer (GitLab CMO/CSO)
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Early open-source startups do not need formal marketing teams or CMOs
“And so you don't necessarily need a CMO or anybody in marketing to really drive this when you start as that, as your root, as open source as your root, you open it up for the people that are contributing to the product that clearly believe in it because they'r…”
Ashley KramerOct 26, 2023▶ 7:24The business of growing and monetizing an open source product | Ashley Kramer (GitLab CMO/CSO)
Insight
Open core platforms should train enterprise customers to contribute code directly
“So you have a company that's using our platform really widely. They want a few more capabilities. Don't wait on us. We'll empower you and teach you how to have some code contributors in seat so you can move faster. And then of course we get the value from that…”
Ashley KramerOct 26, 2023▶ 8:58The business of growing and monetizing an open source product | Ashley Kramer (GitLab CMO/CSO)
Disclosure
Kramer: GitLab directly explains why features belong in paid tiers
“I'm a product manager in, in as my background, and often people would talk to you and say, I want this feature and you talk them in this giant circle that makes them feel really loved, but is also kind of telling them no, whether they get that or not. And so w…”
Ashley KramerOct 26, 2023▶ 14:12The business of growing and monetizing an open source product | Ashley Kramer (GitLab CMO/CSO)
Disclosure
GitLab CMO and CRO jointly own expansion pipeline and net ARR
“So Ciro and I jointly own expansion. So we're driving the pipeline for expansion. And of course he owns the overall number, which can be a mix of, is a mix of net new and growth.”
Ashley KramerOct 26, 2023▶ 22:41The business of growing and monetizing an open source product | Ashley Kramer (GitLab CMO/CSO)
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