retention
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement May 30, 2024 by Casey Winters · across every show →
Everything said about retention, oldest first
May 30, 2024 positive
Winters: Grubhub data showed resolving bad orders boosted retention over flawless orders
“Early on, we were basically like, look, if there's an issue with the driver, if there's an issue with the order being late, we'll take it on as the marketplace, because we know if we make up for a bad experience by going above and beyond, we'll actually have b…”