Eoghan McCabe
14 statements across 1 episodes · 5 bullish · 4 bearish · 1 people on the record · first statement Sep 5, 2024 by Eoghan McCabe · across every show →
On the record as a speaker too: Eoghan McCabe's record, appearances and statements → this page counts the times other people say the name.
Everything said about Eoghan McCabe, oldest first
Sep 5, 2024 negative
McCabe: Prescriptive advice is incompatible with building billion-dollar companies
“Telling someone else how to run their very unique business is incompatible with the idea that their goal is to build, you know, a billion dollar enterprise by virtue of the fact that it's different from everything else. Those two ideas are incompatible.”
Sep 5, 2024
Sep 5, 2024 negative
Sep 5, 2024 positive
McCabe: Intercom eliminated peer and self-reviews for formulaic values-based evaluation
“When I went back to Intercom, I found a culture I didn't like. And I ripped up the old values, wrote new values. And rather than these values be motivational posters, and I did specifically design them tongue-in-cheek as motivational posters I made them execut…”
Sep 5, 2024 negative
Forcing sales contracts over self-serve hurt Intercom in the long term
“The co-commercial strategy of the company moved away from our intuition, which was customer friendly, self-serve, cheap and cheerful, sell to small companies to you must talk to sales. You must sign a contract. We will twist your arm every time you want to use…”
Sep 5, 2024
McCabe: Every VC met in 2011 said $100M SMB revenue was impossible
“When I started Intercom and was raising a seed around in 20 11, every single venture capitalist I met, and you remember that kind of era, told me that you can't build a hundred million dollar revenue business in SMB. Like, it cannot be done.”
Sep 5, 2024 positive
McCabe: Intercom enforces quarterly bottom-tier quotas with fast-track termination PIPs
“So imagine two percent of people got the bottom rating, but I, my, by my own appraisal, look around the organization and say, this is not good enough. I want three, four, five percent of people to get the bottom rating. Then you're very prescriptive about what…”
Sep 5, 2024 negative
Sep 5, 2024
McCabe: Founders often become unhappy slaves to their own companies
“Their manifesto or principle or values around all of business, or around the core of business, and this is me, I'm not quoting them, this is just my observation, and they're right in this, is that people start businesses to serve their interests and desires. T…”
Sep 5, 2024
Sep 5, 2024 positive
McCabe: Intercom scored in high 90s percentile on employee survey
“We ran a An anonymous employee survey three months ago. We had 16 questions, and the questions were, you know I agree with the leadership of this company, and they will make us successful. I agree with our new policies. I agree with our new values. I agree wit…”
Sep 5, 2024
Sep 5, 2024 bullish
McCabe: Intercom reversed logo decline and accelerated revenue growth
“We're now seeing it in our numbers, we've got like six or seven quarters of accelerating Aurora growth Our logos were decreasing for two years. Now we've like turned that around and like total number of logos are now increasing for six months.”