customer discovery
3 statements across 2 episodes · 3 bullish · 0 bearish · 2 people on the record · first statement Dec 21, 2023 by Steve Blank · across every show →
Everything said about customer discovery, oldest first
Dec 21, 2023 positive
Blank: Initial customer discovery via Zoom is a 20x force multiplier
“No, a hundred percent of customer discovery doesn't need to be done on purpose in person. That at least the first level is if you could see someone's pupils dilate via zoom, at least the first level of discovery, it's in fact, much more effective to do. You co…”
Dec 21, 2023 positive
Jul 1, 2025 positive
London: Product Creators Must Actively Seek Rejection in Customer Discovery
“When you speak with a customer, you kind of need to be in the mindset of seeking rejection. You go out there to learn, and again, the learning comes so much from rejection, so you got to go out there and seek that rejection”