Colin Zima
4 statements across 1 episodes · 1 bullish · 1 bearish · 1 people on the record · first statement Oct 12, 2023 by Colin Zima · across every show →
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Everything said about Colin Zima, oldest first
Oct 12, 2023
Zima: Looker deprioritized app crashes for two years to build features
“Whereas like I had to go to the support team over and over again for probably a period of two years and say the app crashing is not a priority right now because I want to do more feature work and we can suffer through this and I know it's bad, but I don't thin…”
Oct 12, 2023
Zima: Rigorous feature prioritization frameworks are a waste of time
“I just, I really think it's hard to come up with a great, like scoring framework for how to pick out the next 10 features, because I found that every single time that we tried to apply some sort of rigorous, like scoring framework to difficulty and reach and Y…”
Oct 12, 2023 bearish
Oct 12, 2023 positive
Zima: Looker's 6% spend on support drove 15-20% lift across metrics
“Even post Google, I wrote up a case study that said Google should retain Looker support because this six percent that we spend on support as a percentage of revenue is worth 15 or 20% in terms of, you know, like growth, retention, every kind of metric that we …”