Spiegel: Snap adopted Walmart's 'In It to Win It' problem-surfacing format
Evan Spiegel · Evan Spiegel, Snapchat: Building a Multi-Billion Dollar Company · Apr 12, 2026 · at 1:35:03
Snap CEO Evan Spiegel explains how Snap adapts Walmart's operational meeting structure to identify and fix cross-functional issues across its business.
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“I think one of the things that's really, I stole this from Walmart, which I thought was great. They have a Friday meeting called in it to win it. They have their leaders from across the company, not just like super senior leaders, but leaders from across the company around the world all get together. For about an hour, and they essentially raise their hand and say, Hey, the shopping cart ball bearing is not working properly. We got to get this thing fixed, right? And who's ever in charge of the shopping cart ball bearing can raise their hand and give a response, or they can say, I'll get back to you or whatever it is. But that's multiplied across the entire company. And the thing that they found was like their leaders would go out into the, you know, into stores, into the community, and they would hear about problems, and then they'd solve the problem just for the store, but they wouldn't solve it for the company. And so in it to win, it allows them to solve these problems company wide. And so we do the same thing. For specs for Snapchat, like bring the problems forward, right?”
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