Nov 9, 2025 · 1h 59m · david-senra

How Todd Graves Built Raising Cane's

Todd Graves · 1h 16m spoken David Senra · 34m spoken
0:00 / 0:00
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gold bands on the timeline = statements, start to end. Hover to read, click to jump. CC turns on captions

In an in-depth conversation at the original Raising Cane's location, founder Todd Graves and podcast host David Senra explore the relentless obsession, operational discipline, and bootstrapping grit required to build a multi-billion-dollar restaurant empire. Graves details his journey from grueling manual labor in Alaska to fiercely defending company culture, menu simplicity, and private ownership against conventional corporate wisdom.

How this conversation actually went

Every chapter scored 0–10 on four independent dynamics. Hover any point for the reasoning behind the score. David holds 31.8% of the talking time here. How this is scored →

David as informed peer 6.3 Guest teaching 4.8 Guest disagreement 1.6 David pushing back 1.2
05100:0020:0040:001:00:001:20:001:40:000:02–2:13 · David as informed peer 6/10 Sleep Patterns and Entrepreneurial Obsession David opens by comparing Todd's erratic sleep habits to historical figures like Jiro Ono, Michele Ferrero, the Michelin brothers, and Leonardo Del Vecchio. Todd elaborates on how entrepreneurial anxiety drives his subconscious problem solving.2:13–11:17 · David as informed peer 7/10 The Philosophy of a Focused, Craveable Menu David connects Todd's single-item focus with Harry Snyder's philosophy at In-N-Out. Todd educates David on the intricate supply chain details behind a focused menu, explaining rigor mortis in poultry, potato sugar tips, and tea sourcing.11:19–21:01 · David as informed peer 6/10 Sponsor Segment: Ramp David delivers a Ramp sponsor read, followed by a discussion where he shares insights from his private meeting with Michael Dell regarding surviving and pacing work hours. Todd contrasts his initial 100-hour startup grind with mature operations.21:01–31:28 · David as informed peer 4/10 Financing the Dream: Boilermaking and Alaskan Fishing Todd narrates the extreme lengths he went to finance his first location, working 95-hour weeks as a refinery boilermaker and commercial fishing for sockeye salmon in Alaska under life-threatening conditions.31:29–37:31 · David as informed peer 6/10 Campfire Oaths, Fanaticism, and Constant Improvement David links Todd's relentless drive to Elon Musk's burn-the-ships mentality. Todd recounts the literal campfire oath made with his co-founder and explains how reframing 'never satisfied' into 'raising the bar' shapes company culture.37:31–44:26 · David as informed peer 5/10 Protecting Company Soul Against Private Equity David draws parallels between Todd's competitive edge and UFC fighters defending their families' livelihoods. Todd forcefully criticizes private equity firms for stripping soul, cutting quality, and removing founder-driven purpose from businesses.44:28–51:45 · David as informed peer 8/10 Sponsor Segment: HubSpot Following the HubSpot ad read, David cites the tragic post-sale regrets of Trader Joe's founder Joe Coulombe and Kinko's Paul Orfalea, reinforcing Henry Ford's service maxim. Todd illustrates the same principle using Jollibee founder Tony Tan Caktiong.51:48–58:22 · David as informed peer 5/10 Early Bootstrapping and Expanding Beyond Campus Todd details the bootstrapping phase involving 20% interest credit cards, local bookie investments, and a crucial 90,000 dollar SBA loan, explaining how store number two proved Cane's appealed beyond college students.58:22–1:11:31 · David as informed peer 7/10 Operational Culture: Cane's Love and Constant Coaching Todd outlines the creation of the Cane's Love department to institutionalize employee recognition and contrasts athletic-style daily coaching with corporate reviews. David connects this to Les Schwab Tire Centers and Mary Kay Ash.1:11:32–1:16:20 · David as informed peer 8/10 The Fallacy of Expert Predictions and Dyson's Grit Todd mentions learning 'tough love' on Shark Tank, prompting David to passionately reject expert prognostications and TV venture judges. David reinforces his point with Michael Moritz's misjudgment of Elon Musk and James Dyson enduring 5,127 failed prototypes.1:16:21–1:31:00 · David as informed peer 7/10 Sponsor Segment: Function Health After the Function Health read, Todd attacks conventional advice on delegation, arguing founders must remain in the details. Todd demonstrates the math of drive-through speed, noting two saved seconds equates to sixty million dollars in system sales.1:31:00–1:44:41 · David as informed peer 7/10 The Franchise Experiment and Choosing Company Ownership Todd explains why he abandoned franchising after realizing franchisees operated at 85% compared to company stores at 95%, buying back all units to protect quality and boost multiples. David adds Michael Dell's concept of building a business natural to oneself.1:44:42–1:57:34 · David as informed peer 6/10 Crisis Management: Katrina, COVID, and Balance Sheet Discipline Todd recounts how Hurricane Katrina left 21 of 28 stores underwater while heavily leveraged on subordinated debt, forcing him to establish conservative debt ratios that proved invaluable during COVID-19. David compares his resilience to Estee Lauder.0:02–2:13 · Guest teaching 2/10 Sleep Patterns and Entrepreneurial Obsession David opens by comparing Todd's erratic sleep habits to historical figures like Jiro Ono, Michele Ferrero, the Michelin brothers, and Leonardo Del Vecchio. Todd elaborates on how entrepreneurial anxiety drives his subconscious problem solving.2:13–11:17 · Guest teaching 6/10 The Philosophy of a Focused, Craveable Menu David connects Todd's single-item focus with Harry Snyder's philosophy at In-N-Out. Todd educates David on the intricate supply chain details behind a focused menu, explaining rigor mortis in poultry, potato sugar tips, and tea sourcing.11:19–21:01 · Guest teaching 3/10 Sponsor Segment: Ramp David delivers a Ramp sponsor read, followed by a discussion where he shares insights from his private meeting with Michael Dell regarding surviving and pacing work hours. Todd contrasts his initial 100-hour startup grind with mature operations.21:01–31:28 · Guest teaching 7/10 Financing the Dream: Boilermaking and Alaskan Fishing Todd narrates the extreme lengths he went to finance his first location, working 95-hour weeks as a refinery boilermaker and commercial fishing for sockeye salmon in Alaska under life-threatening conditions.31:29–37:31 · Guest teaching 3/10 Campfire Oaths, Fanaticism, and Constant Improvement David links Todd's relentless drive to Elon Musk's burn-the-ships mentality. Todd recounts the literal campfire oath made with his co-founder and explains how reframing 'never satisfied' into 'raising the bar' shapes company culture.37:31–44:26 · Guest teaching 5/10 Protecting Company Soul Against Private Equity David draws parallels between Todd's competitive edge and UFC fighters defending their families' livelihoods. Todd forcefully criticizes private equity firms for stripping soul, cutting quality, and removing founder-driven purpose from businesses.44:28–51:45 · Guest teaching 4/10 Sponsor Segment: HubSpot Following the HubSpot ad read, David cites the tragic post-sale regrets of Trader Joe's founder Joe Coulombe and Kinko's Paul Orfalea, reinforcing Henry Ford's service maxim. Todd illustrates the same principle using Jollibee founder Tony Tan Caktiong.51:48–58:22 · Guest teaching 6/10 Early Bootstrapping and Expanding Beyond Campus Todd details the bootstrapping phase involving 20% interest credit cards, local bookie investments, and a crucial 90,000 dollar SBA loan, explaining how store number two proved Cane's appealed beyond college students.58:22–1:11:31 · Guest teaching 5/10 Operational Culture: Cane's Love and Constant Coaching Todd outlines the creation of the Cane's Love department to institutionalize employee recognition and contrasts athletic-style daily coaching with corporate reviews. David connects this to Les Schwab Tire Centers and Mary Kay Ash.1:11:32–1:16:20 · Guest teaching 3/10 The Fallacy of Expert Predictions and Dyson's Grit Todd mentions learning 'tough love' on Shark Tank, prompting David to passionately reject expert prognostications and TV venture judges. David reinforces his point with Michael Moritz's misjudgment of Elon Musk and James Dyson enduring 5,127 failed prototypes.1:16:21–1:31:00 · Guest teaching 6/10 Sponsor Segment: Function Health After the Function Health read, Todd attacks conventional advice on delegation, arguing founders must remain in the details. Todd demonstrates the math of drive-through speed, noting two saved seconds equates to sixty million dollars in system sales.1:31:00–1:44:41 · Guest teaching 6/10 The Franchise Experiment and Choosing Company Ownership Todd explains why he abandoned franchising after realizing franchisees operated at 85% compared to company stores at 95%, buying back all units to protect quality and boost multiples. David adds Michael Dell's concept of building a business natural to oneself.1:44:42–1:57:34 · Guest teaching 7/10 Crisis Management: Katrina, COVID, and Balance Sheet Discipline Todd recounts how Hurricane Katrina left 21 of 28 stores underwater while heavily leveraged on subordinated debt, forcing him to establish conservative debt ratios that proved invaluable during COVID-19. David compares his resilience to Estee Lauder.0:02–2:13 · Guest disagreement 1/10 Sleep Patterns and Entrepreneurial Obsession David opens by comparing Todd's erratic sleep habits to historical figures like Jiro Ono, Michele Ferrero, the Michelin brothers, and Leonardo Del Vecchio. Todd elaborates on how entrepreneurial anxiety drives his subconscious problem solving.2:13–11:17 · Guest disagreement 2/10 The Philosophy of a Focused, Craveable Menu David connects Todd's single-item focus with Harry Snyder's philosophy at In-N-Out. Todd educates David on the intricate supply chain details behind a focused menu, explaining rigor mortis in poultry, potato sugar tips, and tea sourcing.11:19–21:01 · Guest disagreement 1/10 Sponsor Segment: Ramp David delivers a Ramp sponsor read, followed by a discussion where he shares insights from his private meeting with Michael Dell regarding surviving and pacing work hours. Todd contrasts his initial 100-hour startup grind with mature operations.21:01–31:28 · Guest disagreement 2/10 Financing the Dream: Boilermaking and Alaskan Fishing Todd narrates the extreme lengths he went to finance his first location, working 95-hour weeks as a refinery boilermaker and commercial fishing for sockeye salmon in Alaska under life-threatening conditions.31:29–37:31 · Guest disagreement 1/10 Campfire Oaths, Fanaticism, and Constant Improvement David links Todd's relentless drive to Elon Musk's burn-the-ships mentality. Todd recounts the literal campfire oath made with his co-founder and explains how reframing 'never satisfied' into 'raising the bar' shapes company culture.37:31–44:26 · Guest disagreement 3/10 Protecting Company Soul Against Private Equity David draws parallels between Todd's competitive edge and UFC fighters defending their families' livelihoods. Todd forcefully criticizes private equity firms for stripping soul, cutting quality, and removing founder-driven purpose from businesses.44:28–51:45 · Guest disagreement 1/10 Sponsor Segment: HubSpot Following the HubSpot ad read, David cites the tragic post-sale regrets of Trader Joe's founder Joe Coulombe and Kinko's Paul Orfalea, reinforcing Henry Ford's service maxim. Todd illustrates the same principle using Jollibee founder Tony Tan Caktiong.51:48–58:22 · Guest disagreement 1/10 Early Bootstrapping and Expanding Beyond Campus Todd details the bootstrapping phase involving 20% interest credit cards, local bookie investments, and a crucial 90,000 dollar SBA loan, explaining how store number two proved Cane's appealed beyond college students.58:22–1:11:31 · Guest disagreement 1/10 Operational Culture: Cane's Love and Constant Coaching Todd outlines the creation of the Cane's Love department to institutionalize employee recognition and contrasts athletic-style daily coaching with corporate reviews. David connects this to Les Schwab Tire Centers and Mary Kay Ash.1:11:32–1:16:20 · Guest disagreement 3/10 The Fallacy of Expert Predictions and Dyson's Grit Todd mentions learning 'tough love' on Shark Tank, prompting David to passionately reject expert prognostications and TV venture judges. David reinforces his point with Michael Moritz's misjudgment of Elon Musk and James Dyson enduring 5,127 failed prototypes.1:16:21–1:31:00 · Guest disagreement 2/10 Sponsor Segment: Function Health After the Function Health read, Todd attacks conventional advice on delegation, arguing founders must remain in the details. Todd demonstrates the math of drive-through speed, noting two saved seconds equates to sixty million dollars in system sales.1:31:00–1:44:41 · Guest disagreement 2/10 The Franchise Experiment and Choosing Company Ownership Todd explains why he abandoned franchising after realizing franchisees operated at 85% compared to company stores at 95%, buying back all units to protect quality and boost multiples. David adds Michael Dell's concept of building a business natural to oneself.1:44:42–1:57:34 · Guest disagreement 1/10 Crisis Management: Katrina, COVID, and Balance Sheet Discipline Todd recounts how Hurricane Katrina left 21 of 28 stores underwater while heavily leveraged on subordinated debt, forcing him to establish conservative debt ratios that proved invaluable during COVID-19. David compares his resilience to Estee Lauder.0:02–2:13 · David pushing back 1/10 Sleep Patterns and Entrepreneurial Obsession David opens by comparing Todd's erratic sleep habits to historical figures like Jiro Ono, Michele Ferrero, the Michelin brothers, and Leonardo Del Vecchio. Todd elaborates on how entrepreneurial anxiety drives his subconscious problem solving.2:13–11:17 · David pushing back 2/10 The Philosophy of a Focused, Craveable Menu David connects Todd's single-item focus with Harry Snyder's philosophy at In-N-Out. Todd educates David on the intricate supply chain details behind a focused menu, explaining rigor mortis in poultry, potato sugar tips, and tea sourcing.11:19–21:01 · David pushing back 1/10 Sponsor Segment: Ramp David delivers a Ramp sponsor read, followed by a discussion where he shares insights from his private meeting with Michael Dell regarding surviving and pacing work hours. Todd contrasts his initial 100-hour startup grind with mature operations.21:01–31:28 · David pushing back 1/10 Financing the Dream: Boilermaking and Alaskan Fishing Todd narrates the extreme lengths he went to finance his first location, working 95-hour weeks as a refinery boilermaker and commercial fishing for sockeye salmon in Alaska under life-threatening conditions.31:29–37:31 · David pushing back 1/10 Campfire Oaths, Fanaticism, and Constant Improvement David links Todd's relentless drive to Elon Musk's burn-the-ships mentality. Todd recounts the literal campfire oath made with his co-founder and explains how reframing 'never satisfied' into 'raising the bar' shapes company culture.37:31–44:26 · David pushing back 1/10 Protecting Company Soul Against Private Equity David draws parallels between Todd's competitive edge and UFC fighters defending their families' livelihoods. Todd forcefully criticizes private equity firms for stripping soul, cutting quality, and removing founder-driven purpose from businesses.44:28–51:45 · David pushing back 1/10 Sponsor Segment: HubSpot Following the HubSpot ad read, David cites the tragic post-sale regrets of Trader Joe's founder Joe Coulombe and Kinko's Paul Orfalea, reinforcing Henry Ford's service maxim. Todd illustrates the same principle using Jollibee founder Tony Tan Caktiong.51:48–58:22 · David pushing back 1/10 Early Bootstrapping and Expanding Beyond Campus Todd details the bootstrapping phase involving 20% interest credit cards, local bookie investments, and a crucial 90,000 dollar SBA loan, explaining how store number two proved Cane's appealed beyond college students.58:22–1:11:31 · David pushing back 1/10 Operational Culture: Cane's Love and Constant Coaching Todd outlines the creation of the Cane's Love department to institutionalize employee recognition and contrasts athletic-style daily coaching with corporate reviews. David connects this to Les Schwab Tire Centers and Mary Kay Ash.1:11:32–1:16:20 · David pushing back 3/10 The Fallacy of Expert Predictions and Dyson's Grit Todd mentions learning 'tough love' on Shark Tank, prompting David to passionately reject expert prognostications and TV venture judges. David reinforces his point with Michael Moritz's misjudgment of Elon Musk and James Dyson enduring 5,127 failed prototypes.1:16:21–1:31:00 · David pushing back 1/10 Sponsor Segment: Function Health After the Function Health read, Todd attacks conventional advice on delegation, arguing founders must remain in the details. Todd demonstrates the math of drive-through speed, noting two saved seconds equates to sixty million dollars in system sales.1:31:00–1:44:41 · David pushing back 1/10 The Franchise Experiment and Choosing Company Ownership Todd explains why he abandoned franchising after realizing franchisees operated at 85% compared to company stores at 95%, buying back all units to protect quality and boost multiples. David adds Michael Dell's concept of building a business natural to oneself.1:44:42–1:57:34 · David pushing back 1/10 Crisis Management: Katrina, COVID, and Balance Sheet Discipline Todd recounts how Hurricane Katrina left 21 of 28 stores underwater while heavily leveraged on subordinated debt, forcing him to establish conservative debt ratios that proved invaluable during COVID-19. David compares his resilience to Estee Lauder.

speaking balance: gold is David, purple is the guest (3 minute bins)

0:00 · David 50.5% · guest 49.5%0:00 · David 50.5% · guest 49.5%3:00 · David 34.6% · guest 65.4%3:00 · David 34.6% · guest 65.4%6:00 · David 40.9% · guest 59.1%6:00 · David 40.9% · guest 59.1%9:00 · David 32.4% · guest 67.6%9:00 · David 32.4% · guest 67.6%12:00 · David 46.3% · guest 53.7%12:00 · David 46.3% · guest 53.7%15:00 · David 58.7% · guest 41.3%15:00 · David 58.7% · guest 41.3%18:00 · David 1.4% · guest 98.6%18:00 · David 1.4% · guest 98.6%21:00 · David 10.5% · guest 89.5%21:00 · David 10.5% · guest 89.5%24:00 · David 1.5% · guest 98.5%24:00 · David 1.5% · guest 98.5%27:00 · David 3.9% · guest 96.1%27:00 · David 3.9% · guest 96.1%30:00 · David 27.7% · guest 72.3%30:00 · David 27.7% · guest 72.3%33:00 · David 8.8% · guest 91.2%33:00 · David 8.8% · guest 91.2%36:00 · David 76.6% · guest 23.4%36:00 · David 76.6% · guest 23.4%39:00 · David 0% · guest 100%39:00 · David 0% · guest 100%42:00 · David 17.9% · guest 82.1%42:00 · David 17.9% · guest 82.1%45:00 · David 95.5% · guest 4.5%45:00 · David 95.5% · guest 4.5%48:00 · David 17.1% · guest 82.9%48:00 · David 17.1% · guest 82.9%51:00 · David 11% · guest 89%51:00 · David 11% · guest 89%54:00 · David 8.2% · guest 91.8%54:00 · David 8.2% · guest 91.8%57:00 · David 2% · guest 98%57:00 · David 2% · guest 98%1:00:00 · David 9% · guest 91%1:00:00 · David 9% · guest 91%1:03:00 · David 44.5% · guest 55.5%1:03:00 · David 44.5% · guest 55.5%1:06:00 · David 6.7% · guest 93.3%1:06:00 · David 6.7% · guest 93.3%1:09:00 · David 84% · guest 16%1:09:00 · David 84% · guest 16%1:12:00 · David 93.7% · guest 6.3%1:12:00 · David 93.7% · guest 6.3%1:15:00 · David 97.1% · guest 2.9%1:15:00 · David 97.1% · guest 2.9%1:18:00 · David 0% · guest 100%1:18:00 · David 0% · guest 100%1:21:00 · David 52.2% · guest 47.8%1:21:00 · David 52.2% · guest 47.8%1:24:00 · David 0% · guest 100%1:24:00 · David 0% · guest 100%1:27:00 · David 18.1% · guest 81.9%1:27:00 · David 18.1% · guest 81.9%1:30:00 · David 33.9% · guest 66.1%1:30:00 · David 33.9% · guest 66.1%1:33:00 · David 21.3% · guest 78.7%1:33:00 · David 21.3% · guest 78.7%1:36:00 · David 37.1% · guest 62.9%1:36:00 · David 37.1% · guest 62.9%1:39:00 · David 55.7% · guest 44.3%1:39:00 · David 55.7% · guest 44.3%1:42:00 · David 43.3% · guest 56.7%1:42:00 · David 43.3% · guest 56.7%1:45:00 · David 0% · guest 100%1:45:00 · David 0% · guest 100%1:48:00 · David 0.9% · guest 99.1%1:48:00 · David 0.9% · guest 99.1%1:51:00 · David 0.9% · guest 99.1%1:51:00 · David 0.9% · guest 99.1%1:54:00 · David 68.9% · guest 31.1%1:54:00 · David 68.9% · guest 31.1%1:57:00 · David 67.6% · guest 32.4%1:57:00 · David 67.6% · guest 32.4%
Sharpest disagreement ▶ 41:30 Todd condemns private equity's erosion of founder soul

Todd dismisses standard private equity buyouts, passionately arguing that financial buyers strip company culture and sacrifice food quality to hit short-term return targets.

Hardest push from David ▶ 1:12:11 David rejects Shark Tank tough love premise

David forcefully pushes back against Todd's Shark Tank anecdote, stating that self-proclaimed entrepreneurial experts cannot predict future determination or grit.

Biggest teaching moment ▶ 7:14 Todd explains why a focused menu is not simple

Todd educates David on the rigorous culinary science behind Cane's limited offerings, covering chicken rigor mortis windows, potato sugar tips, and multi-country tea procurement.

David holds their own ▶ 1:14:00 David details James Dyson's 5,127 prototype journey

David demonstrates deep biographical mastery by recounting Dyson's 15-year struggle, failures, and ultimate commercial compounding to prove the value of founder endurance.

the scores for every segment, with the reasoning behind each
ChapterTopicDavid as informed peerGuest teachingGuest disagreementDavid pushing backWhy
Sleep Patterns and Entrepreneurial Obsession 6211 David opens by comparing Todd's erratic sleep habits to historical figures like Jiro Ono, Michele Ferrero, the Michelin brothers, and Leonardo Del Vecchio. Todd elaborates on how entrepreneurial anxiety drives his subconscious problem solving.
The Philosophy of a Focused, Craveable Menu 7622 David connects Todd's single-item focus with Harry Snyder's philosophy at In-N-Out. Todd educates David on the intricate supply chain details behind a focused menu, explaining rigor mortis in poultry, potato sugar tips, and tea sourcing.
Sponsor Segment: Ramp 6311 David delivers a Ramp sponsor read, followed by a discussion where he shares insights from his private meeting with Michael Dell regarding surviving and pacing work hours. Todd contrasts his initial 100-hour startup grind with mature operations.
Financing the Dream: Boilermaking and Alaskan Fishing 4721 Todd narrates the extreme lengths he went to finance his first location, working 95-hour weeks as a refinery boilermaker and commercial fishing for sockeye salmon in Alaska under life-threatening conditions.
Campfire Oaths, Fanaticism, and Constant Improvement 6311 David links Todd's relentless drive to Elon Musk's burn-the-ships mentality. Todd recounts the literal campfire oath made with his co-founder and explains how reframing 'never satisfied' into 'raising the bar' shapes company culture.
Protecting Company Soul Against Private Equity 5531 David draws parallels between Todd's competitive edge and UFC fighters defending their families' livelihoods. Todd forcefully criticizes private equity firms for stripping soul, cutting quality, and removing founder-driven purpose from businesses.
Sponsor Segment: HubSpot 8411 Following the HubSpot ad read, David cites the tragic post-sale regrets of Trader Joe's founder Joe Coulombe and Kinko's Paul Orfalea, reinforcing Henry Ford's service maxim. Todd illustrates the same principle using Jollibee founder Tony Tan Caktiong.
Early Bootstrapping and Expanding Beyond Campus 5611 Todd details the bootstrapping phase involving 20% interest credit cards, local bookie investments, and a crucial 90,000 dollar SBA loan, explaining how store number two proved Cane's appealed beyond college students.
Operational Culture: Cane's Love and Constant Coaching 7511 Todd outlines the creation of the Cane's Love department to institutionalize employee recognition and contrasts athletic-style daily coaching with corporate reviews. David connects this to Les Schwab Tire Centers and Mary Kay Ash.
The Fallacy of Expert Predictions and Dyson's Grit 8333 Todd mentions learning 'tough love' on Shark Tank, prompting David to passionately reject expert prognostications and TV venture judges. David reinforces his point with Michael Moritz's misjudgment of Elon Musk and James Dyson enduring 5,127 failed prototypes.
Sponsor Segment: Function Health 7621 After the Function Health read, Todd attacks conventional advice on delegation, arguing founders must remain in the details. Todd demonstrates the math of drive-through speed, noting two saved seconds equates to sixty million dollars in system sales.
The Franchise Experiment and Choosing Company Ownership 7621 Todd explains why he abandoned franchising after realizing franchisees operated at 85% compared to company stores at 95%, buying back all units to protect quality and boost multiples. David adds Michael Dell's concept of building a business natural to oneself.
Crisis Management: Katrina, COVID, and Balance Sheet Discipline 6711 Todd recounts how Hurricane Katrina left 21 of 28 stores underwater while heavily leveraged on subordinated debt, forcing him to establish conservative debt ratios that proved invaluable during COVID-19. David compares his resilience to Estee Lauder.

Statements from this episode (27)

Assertion Supported
Senra: In-N-Out Founder Harry Snyder Invented the Drive-Through Speaker
“He invented the drive through speaker.”
David Senra Nov 9, 2025 ▶ 5:50
Disclosure
Graves: Raising Cane's Spent Two Years Setting Up Middle East Supply Chain
“Same thing we opened in the Middle East. It took two years to get the supply chain just right to make sure it tastes just the same. Two years to do that. Took two years to procure the chicken. Two years to get all the ingredients right.”
Todd Graves Nov 9, 2025 ▶ 9:12
Disclosure
Graves: Raising Cane's Operates on a Roughly 10% Profit Margin
“We're doing well if we make 10 cents on a dollar.”
Todd Graves Nov 9, 2025 ▶ 10:36
Insight
Graves: Incremental Cost Cuts Destroy Fast-Food Craveability
“If you start cutting a little bit here to save a penny, and you start cutting a little bit here and a little bit here, it's death by a thousand cuts. Then your food one day is not craveable. That's what's happened to so many quick service chains over the years…”
Todd Graves Nov 9, 2025 ▶ 10:40
Insight
Graves: Scaling From One to Two Locations Is the Hardest Growth Step
“Going from one to two is, is your hardest step you'll ever have, then two to six, and six to 12, and all those growth stages are there”
Todd Graves Nov 9, 2025 ▶ 18:09
Disclosure
Graves: Started Raising Cane's with $90k SBA loan and $60k equity
“I got a small SBA loan for 90,000, for 90,000 dollars. I'd raised equity in a sense of, like, 60,000 dollars with original shareholders”
Todd Graves Nov 9, 2025 ▶ 20:46
Assertion Not checkable as stated
Graves: Raising Cane's college business plan received lowest grade in class
“That professor gave you the worst grade in the class, which is classic but it was only a B minus. The rumor went out that it was a failing grade and all this stuff is, but he was, he actually said a little greater, but he said, no, the plan was great. Like lit…”
Todd Graves Nov 9, 2025 ▶ 24:42
Assertion Supported
Graves: Raising Cane's carries approximately $3 billion in debt
“Someday when I clear debt, I'm like a three billion dollars in debt now, eventually with our growth, you know, as we go, God willing, we'll go, and then we'll be able to pay down debt, and we'll have, when I have this free cash flow coming out, and doing, we'r…”
Todd Graves Nov 9, 2025 ▶ 40:44
Opinion
Graves: Private Equity Ruins Fast Food by Cutting Wages and Quality
“When you lose that founder personal, that this is their baby, you start making the wrong decisions right now. You really do. And so, so profit equity, they have their shareholders and they have to make a certain amount of money. They're not getting the returns…”
Todd Graves Nov 9, 2025 ▶ 43:00
Assertion Supported
Graves: Raising Cane's Ranks #2 in Quick Service Average Unit Volumes
“We're number two on average unit volumes in quick service restaurants, Chick-fil-A than us. And I think McDonald's might be a million behind us or per unit per restaurant, all the way down to our, a lot of our competitors are like a third of what we do sales w…”
Todd Graves Nov 9, 2025 ▶ 48:28
Insight
Graves: Prioritizing High Sales Volume Generates More Profit Than Cutting Costs
“If you're sales driven, you're going to do exceptional customer service. You're gonna have more people on shift, right? And then cutting it shorter to try to save labor. You're going to, ah, you need highest quality products to do craveable, all those things t…”
Todd Graves Nov 9, 2025 ▶ 48:43
Disclosure
Graves: Raising Cane's buys the underlying real estate wherever possible
“Wherever I can. Absolutely wherever I can, I do. Just good real estate, a quality real estate. It's just, there's so many people that own it. It's part of larger shopping centers, larger developments. A lot of it's in trust, you know, family trust and things l…”
Todd Graves Nov 9, 2025 ▶ 54:18
Assertion Not checkable as stated
Graves: Raising Cane's made $30 in profit during its first month
“And then we made 30 dollars the first month. That's what we made.”
Todd Graves Nov 9, 2025 ▶ 56:47
Insight
Graves: Performance reviews should happen daily through coaching, not every six months
“This is how you get weeded out of Keynes corporate is the people that Can't take constant, constant coaching, and it's coaching, right? You know, it's like, well, no, we should meet every six months on a eval, and how we're doing, and blah, blah, blah, and all…”
Todd Graves Nov 9, 2025 ▶ 1:00:15
Assertion Supported
Graves: Raising Cane's has 75,000 crew members system-wide
“We got 75,000 crew members across the system.”
Todd Graves Nov 9, 2025 ▶ 1:05:42
Assertion Supported
Graves: Raising Cane's closes on every major holiday
“We're closed on every major holiday.”
Todd Graves Nov 9, 2025 ▶ 1:06:46
Insight
Graves: Leaders must stay in details and supplement before delegating
“So, I say you don't delegate, you hire great people, you help them and do it, and if they do it better than you, then you can back off, and you make sure all those components of the business, look, I'm not great at IT, I have an exceptional IT team. They do it…”
Todd Graves Nov 9, 2025 ▶ 1:20:20
Assertion Not checkable as stated
Graves: Raising Cane's Drive-Through and Counter Service Average 2:35
“We're two minutes, 35 seconds, drive-through and counter service, right?”
Todd Graves Nov 9, 2025 ▶ 1:25:15
Assertion Not checkable as stated
Graves: Shaving two seconds off drive-through time yields $60M in sales
“Every two seconds that I can get faster is a point on sales. So let's just say just roughly one percent. If we do six billion in sales this year, what's one percent, six billion, that's six, sixty million dollars in sales you can do if you can tweak that, that…”
Todd Graves Nov 9, 2025 ▶ 1:25:21
Assertion Not checkable as stated
Graves: Raising Cane's customer frequency matches multi-item QSR competitors
“Our frequency is just as high. Is any other quick service restaurant, meaning how many times somebody comes back in a month period of time.”
Todd Graves Nov 9, 2025 ▶ 1:27:08
Insight
Graves: Menu Variety Slows Restaurant Operations Without Changing Customer Preferences
“People go back and get their same sauce. They might come try it one time, and then it's also slowing down their order process and slowing down turnover time and all that stuff, and then they go back to the same sauce.”
Todd Graves Nov 9, 2025 ▶ 1:29:36
Assertion Not checkable as stated
Graves: Buying back Raising Cane's franchises increased sales and wages
“So we got way more efficient. We bought them out. We actually operated at 95. Sales went up in all the franchise markets. So literally sales went up, wages went up, everything went up, and it actually improved out better.”
Todd Graves Nov 9, 2025 ▶ 1:35:02
Insight
Graves: Founders should retain 100% equity to protect company vision
“If it's special to you, hold on to your equity. Take the risk, get more financing, but keep it yours because you'll always be able to protect your baby. You know what makes it work better than anybody else.”
Todd Graves Nov 9, 2025 ▶ 1:40:01
Assertion Supported
Graves: Raising Cane's Is Valued at Over $20 Billion on 20x EBITDA
“We're trading on, not trading, we don't trade, but we're valued on over 20 times EBITDA, those company restaurants. Go into that. So the profitability that comes into all of it gets on that, that higher multiple. That's why we have the twenty billion plus valu…”
Todd Graves Nov 9, 2025 ▶ 1:44:24
Assertion Supported
Graves: Hurricane Katrina shut down 21 of Raising Cane's 28 locations
“21 out of the, 21 out of the 28 were down from either power to damage to flooding to whatever it was, and so no cash is coming in.”
Todd Graves Nov 9, 2025 ▶ 1:50:04
Assertion Partly supported
Graves: Raising Cane's Reopened 30 Days Post-Katrina Versus 90 for Competitors
“We open up 30 days after the Storm. Other restaurants didn't open in, like, 90 days.”
Todd Graves Nov 9, 2025 ▶ 1:51:53
Insight
Senra: High-Touch Customer Interactions Scale If Done Persistently Over a Lifetime
“People are like, oh, that doesn't scale, you can't do that. Bullshit, it's gonna scale because you're gonna do this for the rest of your life.”
David Senra Nov 9, 2025 ▶ 1:57:00
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