The Wisdom Wall

“I wonder if in the short term, it might just be one of those idiosyncrasies of history, like mimicking a code base is actually the best way to make a general purpose agent work. And maybe over time we'll get fancier than that, but it's actually like a relatively efficient harness for an agent.”

“where there's a lot in, in the code that is more transient. You know, you might be fine to Delete that. What, what was the intention? What was the PRD? Like, what was the customer problem? Is actually the more durable asset.”

“I feel like I won't be like a self, Self-actualized software engineer in the future, if I'm too precious about that artifact, which used to be so central to me.”

“I feel like this view of a multi-agent world was you have all these agents that do tasks that are, uh, fraud detection. Uh, you know, another one over here for, you know, personalization, and then you make a super agent, it does all these things, and it looks really good on a whiteboard, like most, uh, like elegant…”

“if every single company in an industry has access to technology, I would say it's an imperative, not a competitive advantage.”

“my theory is the closer you get to literally the database is the value, i.e. a ledger, the more durable it is. The closer you get to be in a system of engagement, the less durable it is.”

“I think if we paused model development, we'd still have trillions of dollars of economic value. That have yet to be realized.”

“software engineering was the most scarce access, uh, asset in a company, and now it's the most plentiful, and I don't think we've ever lived in that world.”

“I think the atomic unit of productivity in AI is a process, not a person.”

“And my point on it is, if you look at it through the lens of like an end-to-end business process, you can turn science into engineering. And I think solving legal through AI, that's a science problem.”

“With the presence of Codex, you can produce amazing results. Those people are truly worth a thousand X other people, because it's relatively easy to find someone who's a great infrastructure engineer. Not easy easy, but like relatively. Finding someone with good taste, that's, that's relatively easy. Find someone who…”

“I think it's great that our agents have spoken over the telephone already in English. ... but I don't think it's like the long-term future because there's so much value that you can provide. And put another way, the agents using a sophisticated, ... Application harness can just do a lot more, and do a lot more, like,…”

“It's actually easier when the, when the internet has never heard of you and you want to make a well-grounded agent, it's actually pretty easy because there's no temptation from the LLMs to go off script. So actually, I would say. Ironically, the harder challenge is when it's a very well-known brand, it's like, no, I…”

“So the interesting part about building an applied AI company is you can't have the luxury Of waiting for all the models to catch up with your aspirations. But you know they will. So you have to have the best technology and have to be comfortable with throwing it out. And so it's a real momentum and pace of innovation…”

“I would argue there's not a strong correlation between token usage or utilization and value. Um, there may be, but there's not always”

“if all of a sudden for some, uh, you know, clever reason you want to prove you can, the idea that, like, a competitor might have 10 people and beat you is probably more likely than even having a ten billion dollar company.”

“The cases that do make its way to your customer service team can end up more complex, sort of, by definition. So what's called average handle time will actually go up.”

“This is the moment where perhaps if you have a competitive equilibrium, you can absorb this technology, use it. And you'll have this window where you can like actually like shuffle the deck.”

“I think AI agents should have memory. I think AI agents should drive relationships, not conversations.”

“the fiduciary duty is you have a duty to the mission. And, uh, that is really clarifying and interesting as well, because when you're making decisions and you realize, you know, you have, your sole duty is to ensure that artificial general intelligence benefits humanity.”