Singh: Changing an enterprise software user interface introduces massive operational risk
Savneet Singh · Savneet Singh – The Operator/Investor whose Software is Feeding the World (Capital Allocators, EP.220) · Nov 1, 2021 · at 56:11
Savneet Singh, CEO of PAR Technology, discusses operator pet peeves and why casual suggestions to redesign enterprise UI ignore operational reality.
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“I hate when anyone says, just do this, just go change the UI on your product. And that's always strikes me as like that person has never sat in my shoes and I am never be able to convince them that, yeah, do you know what it's like to change the UI on an enterprise software product? Do you know the disruption and risks that you take? And so when anybody says words, just whether it's investing or operating, I'm like, you just have no clue how hard that is.”
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