The Ledger

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why aren't all 1 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable

Opinion
Eggemeier: Klarna erred by attempting to automate 100% of customer support
“Klarna got a lot of things right, but we think what they got wrong is you know, they, for a little bit, they thought they could automate everything, and where, you know, maybe forgetting a little bit that the customer's always human.”
Tom Eggemeier Mar 26, 2025 ▶ 30:19 Zendesk CEO: AI Customer Service Agents Are Ready For Primetime
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