The Ledger
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Srinivasa: Erie uses background agentic AI to prompt claims adjusters
“In near real time, this is an AI agent, call it an agentic AI, which is running behind the scene, listening into every conversation about your claim. And it is acting upon it and prompting you to do certain things.”
Srinivasa: Erie Insurance will always keep humans in the AI loop
“Insurance is a trust business. We will always have a human in the loop, ok? Because trust is built based on human intelligence and et cetera, and we want somebody to validate it.”
Srinivasa: Erie Insurance created an AI office to monitor token usage
“What we are setting up in our organization is there is an AI center of excellence and AI business office, similar to how cloud used to have a cloud business office whose primary responsibility to watch how people are picking up compute on a self-service mode. …”