The Ledger
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George: Virtual IT Agents Will Gain Autonomy as Success Rates Are Proven
“I can see the virtual agents taking on more autonomy over time, especially if these are proven types of problems and you understand and you've got a success rate of solving them. Then you could reach a case where there's even more automation happening there as…”
George: IT systems will fix issues before users report them
“We're not there yet where everything's happening automatically, but we've got all the pieces and we're putting those together and that's the world we're getting to firmly where You don't even have to call in and talk about the problem. The system detects that …”
George: Maturing AI agents will perform specialized rather than generic tasks
“The role of AI agents as that space matures, you'll see them doing more specific tasks rather than generic ones.”
George: Practical federated learning for IT AI remains a long way off
“Over time as well, I think we'll get to a world where federated learning is also an option. But obviously as you think about federated learning, where you're learning from one set of experiences and transcribing that to another environment you've got to also m…”