The Ledger
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Roy: Claude-Salesforce Integrations Were Already Possible Before Official ClaudeForce Launch
“I don't want to say it's a complete non-event, but you could already do this in Salesforce and Claude. At Rider, where I work, people connect to Salesforce and run all types of queries. It's actually one of the most valuable things I've found for my day-to-day…”
Roy: AI will shift to multi-model routing over single dominant models
“Interoperability model routing based on request being model provider agnostic on the foundation model side is where I see this going. It's not gonna be one, and I mean, we've talked about this for a long time, one model to rule them all, systems that can route”
Roy: A massive gap remains between AI benchmarks and real-world enterprise execution
“I still think there's such a massive gap in terms of what does the data look like? What is the actual problem? Does the customer, Or the person actually understand the goal in a clear enough way that they're able to define it to kind of push that loop forward.…”