McDermott: 54% of Zendesk support-contacting users drove 95% of 2024 revenue
Adrian McDermott · Zendesk's Adrian McDermott: AI's Customer Service Potential, Adoption Cycle, Scale vs. Orchestration · Dec 5, 2025 · at 4:19
Zendesk CTO Adrian McDermott explains that high-value customers disproportionately interact with customer support representatives.
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“If we look at our own company data, 54% of our customers contacted us for support in 2024, but they represented 95% of revenue.”
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