Former 12-year Amazon employee and author Kristi Coulter discusses employee retention and workplace turnover at Amazon with Alex Kantrowitz.
Opinion
Coulter: Andy Jassy lacks Bezos's manic inventive spark
“I think he's super smart. I actually think he has more emotional intelligence than, well, than Jeff did, or at least that he's willing to show, you know, more empathy. But I don't see that spark of almost manic Inventiveness in him. You know, he always struck …”
Opinion
Coulter: Amazon's confusing UX was caused by under-resourcing, not malice
“Amazon, in my experience, is also vastly under-resourced when it came to designers and UX writers, and I found confusing navigation and confusing language all over the website during my tenure. That mostly happened because they had, you know, like coders or pr…”
Assertion Not checkable as stated
Coulter: Multimillionaire Amazon executives work through the night out of fear
“I can tell you that Amazon, these people who are worth tens or scores of millions of dollars are working insanely hard. You know, they're emailing at four in the morning and they're working all night. These people are crazily driven. And the ones I got close e…”
Opinion
Coulter: Flexport's executive purge was about eradicating the 'Amazon vibe'
“It felt like, oh, it's not just Dave that they're getting rid of because Ryan Peterson wants to come back.
They're trying to get rid of a whole vibe.
My thought was like, they just want this Amazon vibe out of there.”
Opinion
Coulter: Amazon's shopping experience is degrading under Andy Jassy
“What I'm concerned about is that I see a lot of attention to brass tacks, you know, Andy Jassy sweet spot kind of stuff, but like the shopping experience is, in my experience, it's degrading, you know, the product pages are hard to navigate. There's more and m…”
Opinion
Coulter: Jeff Wilke would have been the ideal Amazon CEO successor
“I was really surprised that Jeff Wilkie was not the successor. In my mind, he was, he would have been perfect. He had all that hardcore logistics and retail knowledge, and he also kind of got the soft stuff in a way that very few Amazon leaders did in my exper…”