The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 8 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Schultz: Coffee in Italy is no longer as good as it once was
“The by and large coffee in Italy is not as good as it once was. There are certain coffee companies that have maintained the standard, but by and large, the coffee is not as good.”
Schultz: Mobile Order & Pay is Starbucks' biggest Achilles' heel
“It is the biggest Achilles heel for Starbucks. And it's not even a close second.”
Schultz: Starbucks developed hubris and shifted to playing defense over time
“The worst thing that could happen to a company is believing that you are incapable of doing anything but succeeding, and you deserve the success. But if you start playing defense and don't have the offensive mind, it's not going to go well. And I think over ti…”
Schultz: Starbucks Pricing Has Become a Problem Amid Recent Inflation
“There certainly was a fair amount of discussion all the time about the sensitivity of the price points, and I think in later years, maybe in the last couple years, given the consumer inflationary time, I think it's become a bit of a problem.”
Schultz: Starbucks Asia delivers higher brand experience than US stores
“The interesting thing to me today is that the Asian business is operating at a much higher level
Of the soft side of Starbucks than we are in the U S”
Schultz: Starbucks underestimated the public groundswell for unionization after COVID missteps
“And I think the company made some early mistakes. Some of which were COVID related. Again, no textbook had to deal with COVID issues, health issues, safety issues. And then I think underestimated the groundswell of public sentiment for this movement in America…”
Schultz: Belinda Wong is Starbucks' most valuable person
“Maybe the most valuable person in the company, from my view.”
Schultz: Third-wave coffee competitors expanded the market rather than taking Starbucks' business
“There has always been stories that all these competitors were going to steal business from Starbucks, but from. 1983 to all the way today, the consumption, especially coffee is still a small amount relative to the macro opportunity. So all those people have ex…”