Gaston: Blue Nile accidentally bought a warehouse vault that would collapse floors
Dwight Gaston · a16z Podcast | Where's My Stuff? -- The Lowdown on Logistics and Ops · Jan 2, 2019 · at 27:33
Dwight Gaston, former operational leader at Blue Nile, recounts a costly mistake caused by over-delegating responsibility during a warehouse expansion.
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“We were doing a big expansion in our fulfillment center at Blue Nile, and we needed to buy a second vault, and we have these big, you know, very secure vaults that we built, and long story short, the person I put in charge of that didn't, you know, do a lot of research, and the salesperson didn't do a lot of research, and they bought a vault that would have fallen through the floor of our warehouse”
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