Walker: Walker & Company conducts one-on-one video shaving consultations with customers
Tristan Walker · a16z Podcast | Building Brands and Running Retail -- Ron Johnson and Tristan Walker Break It Down · Jan 2, 2019 · at 21:05
Tristan Walker, founder of Walker & Company, describes unscaled customer service practices on the a16z Podcast.
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“Our customer success you know, specialists will actually do one-on-one video interviews with customers that want to find the grain of their hair to shave in the right direction.”
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