Singh: Early fintech LLM adoption will focus on customer support
Samit Singh · 2023 Big Ideas in Technology (Part 1) · Jan 25, 2023 · at 1:15:26
Samit Singh, Partner on the a16z Fintech team, outlines near-term AI applications in financial services.
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“I think what we're going to see is, you know, the initial tools that have this sort of level of fault tolerance being around customer engagement tools, for example, in fintech, where both banks and fintechs You know, can use these sort of models to basically automate what might be a CX agent in the past.”
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