Wolf: Consumer health tech is defined by UX, not DTC business models
Daisy Wolf · Hey Tech, Come to Healthcare · May 30, 2025 · at 1:27
Daisy Wolf is a partner at a16z Bio + Health. She reframes consumer health tech beyond traditional direct-to-consumer, cash-pay services like Ro or Hims.
0:00 / 0:33exact quote · 33.3s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“We think a consumer health company doesn't have to be direct to consumer. It can be distributed through, it can just through B to B. It doesn't have to be cash pay. It could be something that's free for consumers because it's totally covered by insurance. And it doesn't even have to be a services company. So like providing doctor's appointments or prescribing of medication. It could be pure technology. But we think what describes What defines a consumer health company is the ability to have amazing consumer experiences, which is something traditional healthcare has done a very bad job of.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Daisy Wolf
Daisy Wolf: ChatGPT outperforms the average American doctor
“ChatGPT is already an incredible doctor, probably better than an average doctor an American can get access to.”
Wolf: Curing all cancer would only extend American lifespans by three years
“But the reality is, if you cure all cancer, you extend American's lifespan by three years.”
Wolf: 90% of healthcare will soon be delivered at home via phones
“90% of health care is going to be delivered probably from your phone and in your home.”
Wolf: Healthcare UX is terrible because providers treat insurers as the customer
“A key reason consumer experience has been so horrible in healthcare is health, health providers, so hospital systems, doctor's offices, don't really see patients as their end customers because patients generally aren't paying for their care, the insurance comp…”
Wolf: Healthcare will leapfrog traditional software and go straight to AI
“We think we're about to have a similar moment in healthcare where we're gonna leapfrog over traditional software and we're gonna go straight from human services to AI.”
Wolf: AI health companions will soon detect illnesses long before doctors can
“If you marry all of those things, like, we're gonna have These companions very soon that are providing actually helpful health tips and monitoring us and telling us when something might go wrong far before we know something's going wrong or far before a doctor…”