Shum: Microsoft's XiaoIce chatbot averages 23 conversation turns per session
Harry Shum · Explaining AI · Jan 16, 2020 · at 4:21
This episode carries Harry Shum's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Harry Shum, Executive Vice President of AI and Research at Microsoft, explains how adding emotional intelligence (EQ) increases conversational engagement for Microsoft's XiaoIce chatbot.
0:00 / 0:08exact quote · 8.9s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“But Xiaomi's CPS, or conversation turns possession, No, on average, actually achieves 23 times.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Harry Shum
Shum: Opaque AI in medical and military decisions can be deadly
“You might think it's probably harmless to get some kind of Netflix, Netflix recommendation about the movies you to watch. But the political ads on social networks can be problematic. Medical diagnosis, or even military decisions based on AI, you know, can be d…”
Shum: Microsoft AI surpassed human transcribers with 5.1% error rate
“In speech, ah, there's this very standard dataset called the switchboard dataset that is really recording of two, ah, from two sides and, ah, phone conversations. Ah, two years ago, we accomplished the 5.1% of the error rate. Ah, that is really, really, ah, am…”
Shum: XiaoIce distributed 1M coupons with 40% in-store conversion rate
“So we did experiment with the coupons, and the amazing that, you know, we distributed a million coupons in 13 hours, and the in-stock conversion rate hit a 40% in the next four days.”
Shum: XiaoIce powers 90% of Chinese corporate earnings summaries
“We actually now power 90% of, ah the quarterly earning report summary, ah, for 90% of, you know, Chinese companies, and they're also powered by Xiaoice.”