Shirky: Xiaomi Releases Weekly OS Updates and Polls Users
Clay Shirky · a16z Podcast | 'In the Eye of a Tornado': Views on Innovation from China · Jan 2, 2019 · at 14:10
Clay Shirky explains how Xiaomi gathers structured weekly feedback directly from active users to drive its operating system development.
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“Every time they ship a new version of the operating system, which is every Friday, they do it every week, and they've done it every week for years. They go out with a set of exactly the same four questions they ask the user. What was your favorite feature? What do you not like? What are you missing? And so forth. And they collate this feedback week by week.”
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