Markoff: Consumers will eventually prefer talking to machines over humans for efficiency
John Markoff · a16z Podcast | Talking Humans and Machines with NYT’s John Markoff · Jan 2, 2019 · at 30:44
John Markoff, veteran technology writer, compares consumer adoption of automated voice and software interfaces to the historical adoption of ATMs over human bank tellers.
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“First people will hate talking to machines, and then just like ATMs and bank tellers, they'll realize that it's a more efficient way to get the information you want. And we will spend much of our time talking to machines.”
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