“A crisis, I would not leave it to a founder or a management team to manage a crisis on their own if they don't have deep PR expertise.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
More from Shannon Brayton
Opinion
Brayton: Fired PR agencies should not be allowed to re-pitch
“If you put your account up for review, because you're not happy with your agency, the incumbent agency should not be allowed to pitch. I think it's terrible for the agency, and I think it's terrible for the company.”
Shannon BraytonJan 2, 2019▶ 23:29a16z Podcast | How to Manage a PR Agency
“Don't expect to hire an agency and get results immediately, just like all of a sudden. You actually need to invest in the relationship both ways. The closer I've brought an agency, the better the results. The more I keep them at an arm's length, the results ju…”
Shannon BraytonJan 2, 2019▶ 2:31a16z Podcast | How to Manage a PR Agency
“This is why I love having agencies do media training too, because agencies can really tell a CEO, actually, you look like a complete dweeb, or this message completely did not resonate, where the employee sometimes has a harder time landing that message.”
Shannon BraytonJan 2, 2019▶ 8:36a16z Podcast | How to Manage a PR Agency
Insight
Brayton: Early startups should leverage PR agencies to build their narrative
“I think an agency to come in at the very beginning and talk about the company's narrative and what are your value props, what are your market fit, and who are the people running this company? Super, super valuable to have an agency help you do that. Without ha…”
Shannon BraytonJan 2, 2019▶ 9:14a16z Podcast | How to Manage a PR Agency
Insight
Brayton: Five to ten monthly media inquiries signals the need for PR
“If you're getting, you know, five to 10 a month, you're probably at a point where you may need an agency to help you manage through that.”
Shannon BraytonJan 2, 2019▶ 12:33a16z Podcast | How to Manage a PR Agency
Insight
Brayton: PR agencies must pitch with their actual account team
“Do not bring in the shiny object from DC or the shiny object from New York if that is not your account team. Bring the people who are going to work on the account.”
Shannon BraytonJan 2, 2019▶ 22:49a16z Podcast | How to Manage a PR Agency
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