Messina: Conversational software is a paradigm spanning chat and voice platforms
Chris Messina · a16z Podcast | Bots and Beyond · Jan 2, 2019 · at 36:10
Chris Messina, open web advocate who popularized the term conversational commerce, explains how conversational interfaces represent a broad runtime shift across text and voice assistants.
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“It's about conversational software as being a new paradigm for releasing and launching services, features, and tools in a way that previously people didn't have that expectation. And so that's the shift that I see in terms of this new runtime and that those conversations will take many forms, whether they're in the form of chat and, you know, with chat bubbles and the conventional kind of like back and forth, whether there'll be like Alexa or Cortana or Siri or other voice.”
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