Swartz: Process design is easy; organizational buy-in and soft skills are hard
Mike Swartz · a16z Podcast | Where's My Stuff? -- The Lowdown on Logistics and Ops · Jan 2, 2019 · at 6:17
Mike Swartz, an operations consultant and former Amazon executive, shares operational insights during an a16z panel on logistics and organizational change.
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“What's counterintuitive is that it's really the soft stuff that's hard. It's not the hard stuff that's hard. So, you know, figuring out the process and figuring out what needs to get done is actually the easy part of the job. The hard part is getting the buy-in and getting people to recognize for themselves what needs to get done.”
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