Sternberg: Open marketplaces fail families navigating sudden senior care crises
Seth Sternberg · a16z Podcast | Tackling Senior Care with Help from Technology · Jan 2, 2019 · at 5:16
Seth Sternberg is the co-founder and CEO of Honor, an in-home senior care platform. He discusses why standard marketplace mechanics are inappropriate for family care transitions.
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“Now marketplace is a kind of a loaded term because I actually think that the experience of a user who, you know, whose mom just fell. Is just getting, you know, discharged from the hospital. The last thing they want is to wade into a marketplace and try to figure out, you know, I didn't know care providers existed before and now I have to pick from one of a hundred. That's terrible.”
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More from Seth Sternberg
Sternberg: Honor sets $15 company wage floor, $17 in Bay Area
“Their earnings potential right out the gate with honor will be in the Bay area for our pioneers, 17 dollars an hour, and we're creating a floor of 15 dollars for the company.”
Sternberg: Average senior care provider earnings are $9.50 per hour
“The average Earnings for care providers today are nine 50 an hour.”
Sternberg: Senior care neglects social and emotional needs for physical ones
“There's a lot of focus in today's world on the physical needs of a senior, right? Like helping them get out of bed, helping them with, you know, breakfast, but there's not enough focus on the social emotional needs of the senior.”
Sternberg: Tech will shift from conscious interaction to background appliance-like utility
“I think that's an era that's going to come to a close pretty soon. Right, and I think we're going to go into an era where technology enables experiences, and it's kind of like using a toaster oven or a microwave.”
Sternberg: Profitable business models enable far greater and scalable human impact
“If we can make humans' lives better by creating a real business around it, you know, then we can make so many more humans' lives better because businesses have this nice thing that they're kind of perpetually in motion and perpetually growing.”