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Disclosure
Freshworks maintains transparent public pricing for mid-market and enterprise customers
“अब हम यह साफ रखते हैं कि हमारी कीमते खुली होगी, यह सब कुछ website पर ही available होगा”
Girish Mathrubootham Apr 20, 2024 ▶ 26:34 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
Disclosure
Hiring senior executives based on prestigious resumes failed at Freshworks
“मैंने वास्तव में कुछ मौकों पर resume से खुद को बहेकने दिया, जैसे अरे वे एक बड़ी company के लिए काम करते हैं, एक अच्छे college गए थे, वो बहुत smart हो सकते हैं, और मेरी company के लिए अच्छा काम कर सकते हैं, लेकिन मेरा अंदाजा गलत था, उन्हें basic knowledge भी नह…”
Girish Mathrubootham Apr 20, 2024 ▶ 28:05 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
Disclosure
Mathrubootham turned a $25K angel check in Chargebee into $3.4M
“I think it was 2.4 million pre-money valuation. A 25 investment turned into a 3.4 million.”
Girish Mathrubootham Apr 19, 2024 ▶ 50:17 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Freshworks was built to operate globally from day one
“हाँ हम पहले दिन से ही global थे ये एक हमारा सोचा समझा निर्णय था”
Girish Mathrubootham Apr 20, 2024 ▶ 9:23 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
Disclosure
Girish Mathrubootham has seven unicorns in his angel investment portfolio
“मेरे पास अभी भी साथ यूनिकॉर्ण है”
Girish Mathrubootham Apr 20, 2024 ▶ 58:15 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
Disclosure
Girish Mathrubootham invested $25,000 in Chargebee at a 2.4 crore INR valuation
“मुझे लगता है कि यह दो करोड़ चालीस लाक प्रीमर्नी वैल्यूएशन था पचीस हजार निवेश”
Girish Mathrubootham Apr 20, 2024 ▶ 58:15 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
Disclosure
Freshworks expanded SolarCity from a 25-seat deal to nearly $1M ARR
“We entered SolarCity, I think with a 25 seat deal. And two years later when we hired our first president of sales in the US, he went and spoke to SolarCity. We found out that 13 different teams were using it, more than a thousand licenses. They were almost pay…”
Girish Mathrubootham Apr 19, 2024 ▶ 16:57 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Mathrubootham has seven unicorns in his angel portfolio
“By the way, my, one of my, one investment returned all my entire angel portfolio. So, and I still have seven unicorns there.”
Girish Mathrubootham Apr 19, 2024 ▶ 50:01 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Mathrubootham: My main leadership weakness is not holding people accountable
“My biggest weakness is probably I don't hold people accountable. I like to inspire. I like to tell people what needs to be done, but I expect them to do it. I'm not the kind of person who will like hold the whip and like ask for status updates and make sure ev…”
Girish Mathrubootham Apr 19, 2024 ▶ 51:19 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Girish Mathrubootham angel invested in 60 to 70 startups before Together Fund
“मैं fund शुरू करने से पहले angel निवेश कर रहा था मैंने लगभग साथ या सत्तर startup में invest किया है”
Girish Mathrubootham Apr 20, 2024 ▶ 52:00 Girish Mathrubootham (HINDI): Biggest Product and Pricing Lessons from Scaling to $597M in ARR · 20VC with Harry Stebbings
Disclosure
Freshworks has multiple enterprise customers paying over $1 million annually
“Of course, today we have customers who pay us millions of like a couple of million dollars a year. Also many customers who pay us over a million dollars a year.”
Girish Mathrubootham Apr 19, 2024 ▶ 15:41 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Freshworks landed 3M, Sony, and DHL as customers by 2013
“So we, as early as 2013, we closed enterprise customers like Burger King, DHL, Sony Pictures, three M Schneider Electric, Pearson.”
Girish Mathrubootham Apr 19, 2024 ▶ 16:33 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Freshworks' early failure to balance sales and engineering headcount
“We were really, really growing fast and we were hiring a lot of sales folks and the sales wheel was spinning faster than the engineering wheel. We didn't hire enough engineers and like we added like thousand customers or something like that. And feature reques…”
Girish Mathrubootham Apr 19, 2024 ▶ 29:26 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Freshservice hit $1.5M ARR in year one and $6.5M in year two
“And that product hit one and a half million in the first year and six and a half million in the second year.”
Girish Mathrubootham Apr 19, 2024 ▶ 32:50 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Freshworks lost collaboration market to Slack by taking two years to launch
“Like we took more than two years to launch, and by that time both Slack and Teams have actually started winning so many users, when we took it to our customers the CIOs actually told us, Girish, we are already dealing with slack and teams. We have to standardi…”
Girish Mathrubootham Apr 19, 2024 ▶ 34:16 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Freshworks repurposed its failed collaboration product to integrate with Slack and Teams
“So what we did was we conceded collaboration. So today our same fresh connect code that we built is integrating with Slack and teams. So we conceded collaboration to teams in Slack.”
Girish Mathrubootham Apr 19, 2024 ▶ 34:54 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Together Fund received 150 startup applications in two weeks
“And I will also tell you in the last two weeks alone at our fund Together Fund, we have received 150 applications from startups in two weeks. So, so we are going through this. We have never seen this kind of deal flow before.”
Girish Mathrubootham Apr 19, 2024 ▶ 42:10 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Mathrubootham made 60-70 angel investments averaging $25K checks
“I've made around 60 or 70 startup investments, but most of my investments are small, like 25,000 dollars is, could be the average check size, right?”
Girish Mathrubootham Apr 19, 2024 ▶ 44:33 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
Disclosure
Mathrubootham booked 40 domains starting with Fresh in 2010 and 2011
“I had booked 40 domains starting with Fresh in, in 2010 and 20 11.”
Girish Mathrubootham Apr 19, 2024 ▶ 31:21 Girish Mathrubootham: Biggest Product and Pricing Lessons from Scaling to $597M in ARR | E1142 · 20VC with Harry Stebbings
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