Mullenweg: Employee benefits ratchet; removing unused perks still causes outrage
Matt Mullenweg · Matt Mullenweg: How I Founded WordPress; Storytelling Tips; How to Give Feedback | 20VC #905 · 20VC with Harry Stebbings · Jul 11, 2022 · at 28:06
Matt Mullenweg is the CEO of Automattic. He explains why corporate leaders must be cautious about making permanent commitments to broad employee perks.
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“Benefits ratchet, meaning that people appreciate when you add them, but they're very unhappy when you remove them, even if it wasn't something they were using.”
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“It had been mismanaged, I think under Yahoo and AWOL and Verizon, and we felt like we could turn it around.”
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“We have no email. We communicate via blogging and yeah, it's very global.”
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