Mehta: Consumers apologized to msg.ai chatbot during Sony Pictures campaign
Puneet Mehta · Pre-YC Demo Day: Msg.ai's Puneet Mehta on The Rise of AI, The Potential For Messaging and Life As A Current YC Startup · Mar 18, 2016 · at 18:52
Puneet Mehta, founder of msg.ai, describes user engagement levels with AI chatbots deployed for Sony Pictures.
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“Even with Sony Pictures, some of the conversations were so Personal at a consumer level, you know it's an interesting incident. There was there was some consumers that would use bad words or the AI would block them. They would come back and say, Hey I'm sorry. I didn't know you would stop talking to me. I didn't mean to say that.”
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