Hudack: Products should empower consumer trade-offs rather than restrict choices
Mike Hudack · Mike Hudack: How Facebook, Monzo and Deliveroo Build Great Products | E1201 · 20VC with Harry Stebbings · Sep 13, 2024 · at 35:13
Mike Hudack, former CPO at Deliveroo, explains product philosophy after learning in Madrid that customers outside normal delivery zones were willingly ordering distant food despite minor quality trade-offs.
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“One of the great insights, one of the things that I really learned here was that it's so important to allow people to make their own choices. It's just so important to let people make their own choices. Like, if somebody wants a soggy burger, and you've given them enough information, like, they know how far away it is. You know, it's not like they have any illusions about what's going to happen to this burger over that period of time. Let them order the soggy burger. You know, they deserve it. If it's sashimi, then they know that it's going to be fine. Let them order the sashimi.”
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