Monzo's early product was so buggy that 10% of card payments failed
Tom Blomfield · 20VC: Monzo's Tom Blomfield on The 3 Phases of Startup Scaling, The Secret To Building a 1.2m Community with No Advertising & How To Use Boards As A Tool To Instil Operational Excellence · Nov 30, 2018 · at 9:01
Tom Blomfield, founder and CEO of UK digital bank Monzo, reflects on the early product reliability issues before achieving scale.
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“The very early Monzo product was so buggy that people used it because they believed in this mission that we kind of talked a lot about, but the actual product experience was kind of crappy, actually, and it didn't really work, and probably 10% of payments failed, and it really wasn't reliable at all”
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