Disclosure certainty 5/5 debate potential 3/5

Siemiatkowski: Adyen winning Spotify forced Klarna to pivot from checkout wars

Sebastian Siemiatkowski · Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings · Feb 16, 2026 · at 20:37

Sebastian Siemiatkowski is the co-founder and CEO of Klarna. He recounts how intense competition from Stripe and Adyen led Klarna to rethink its business model.

0:00 / 0:17exact quote · 17.1s
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“We have been trying to compete with Stripe and Adyen for five years, and we were like losing it. Like they were just, you know, crushing us. And we were like, this is it. And Adyen had just signed with Daniel X, Spotify, my neighbor. And I was like, this is over, man. Like we're not going to win in this checkout wars, like payments wars, forget it.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Sebastian Siemiatkowski

Assertion Supported
Siemiatkowski: Klarna cut headcount by 50% to under 3,000 employees
“We've gone from 7000 people. We're now below 3000. We've shrank 50%.”
Sebastian Siemiatkowski Feb 16, 2026 ▶ 34:17 Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings
Prediction Not checkable as stated
Siemiatkowski: AI enterprise compression could significantly reduce demand for NVIDIA chips
“Well, that would mean that you would leave mean significant, you would need significantly less.”
Sebastian Siemiatkowski Feb 16, 2026 ▶ 1:05:11 Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings
Prediction Not checkable as stated
Siemiatkowski: Klarna may have under 2,000 employees by 2030
“No, it may very well be even less than that.”
Sebastian Siemiatkowski Feb 16, 2026 ▶ 0:18 Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings
Prediction Not checkable as stated
Siemiatkowski: Software Creation Cost Is Heading to Zero
“You should think that software cost of creating software is going down to zero. That's it. So and that means that like everyone will be able to generate software at any point of time. So it is a massive change. And I was a hundred percent con, you know, convic…”
Sebastian Siemiatkowski Feb 16, 2026 ▶ 1:30 Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings
Prediction Open · timeframe Feb 2027
Siemiatkowski: SaaS revenue multiples could decline to 1x-2x price-to-sales
“But if you look at utilities, normal companies that are more utility, They may trade at one to two. So I, from that perspective, you would argue there is still some unfortunate potential to come down even further. Is it going to be, look at Chegg in the US, ri…”
Sebastian Siemiatkowski Feb 16, 2026 ▶ 3:44 Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings
Insight
Siemiatkowski: VCs who do not use AI coding tools cannot evaluate startups
“If I meet investors today that haven't actually downloaded and tried to build something themselves, I think they don't have the skill set to make an evaluation of the company they're looking at.”
Sebastian Siemiatkowski Feb 16, 2026 ▶ 53:54 Klarna CEO: SaaS is Dead: Why Systems of Record Will Die in an Agentic World · 20VC with Harry Stebbings
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