Fushman: Scaling requires turning implicit leader knowledge into documented processes
Ilya Fushman · 20VC: Index's Ilya Fushman on The Key Lessons From Scaling Dropbox To 400m Users, Is Excessive Amounts Of Capital Driving Valuations Too High In The Valley & Why Venture Is Like Being On A Swim Team Not A Soccer Team · Sep 19, 2016 · at 6:30
Ilya Fushman, Partner at Index Ventures and former Dropbox head of product, reflects on operational lessons from scaling hypergrowth companies on 20VC.
0:00 / 0:10exact quote · 10.7s
720p mp4 · rendered on demand · StarZero watermark
“As you scale, you need to start investing a lot more in communication and transferring the knowledge that's in your heads and verbalizing it and putting it in some kind of processes for everybody else.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Ilya Fushman
Fushman: Slack will become workplace productivity's primary operating system
“Slack is one of the fastest growing companies, I think, that's been around, and it's poised to transform how people work and communicate, and build a true operating system and platform for productivity going forward.”
Fushman: Dropbox conducted a major reorganization every six months while scaling
“And so, yeah, I think every six months we did a pretty significant reorg.”
Fushman: VCs giving operational advice must avoid being prescriptive
“It's dangerous to be prescriptive.”
Fushman: 70% of Dropbox users were located outside North America
“Dropbox had 70% of its users outside of North America, and the biggest chunk of those were in Europe”