Zappacosta: Marketplaces do not inherently sacrifice NPS on one side
Marco Zappacosta · 20VC: Thumbtack's Marco Zappacosta on The 3 Core Elements To All Board Meetings, Raising $250m from Sequoia and Why You Have To Win Supply Side Acquisition First For Marketplace Success · Apr 20, 2018 · at 20:26
Marco Zappacosta, co-founder and CEO of Thumbtack, refutes former TaskRabbit executive Aliyah Busky's premise that two-sided marketplaces must inherently sacrifice satisfaction on one side.
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“I think that's bogus. I think that's definitely not true of Amazon. It's definitely not true of Airbnb, and it shouldn't be true of a service marketplace either.”
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