Kaz Nejatian: Forcing information through org charts causes major failures
Kaz Nejatian · Kaz Nejatian: How Shopify Built a $90BN Business to Last 100 Years | E1189 · 20VC with Harry Stebbings · Aug 14, 2024 · at 49:46
Kaz Nejatian, COO of Shopify, reflects on internal company communications and the structural root cause behind his biggest professional mistakes.
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“The biggest mistakes I have made in my career have all been of the same shape, unfortunately. And it's just, it's very, I'll tell you the shape. And I like, and it's a lesson I will perpetually learn. I need to relearn every single time. I have a limited the information flow, made it go through the org chart. Like every single time that has happened, like all my biggest mistakes are of that shape. The information that someone needed to have didn't get to them because the org chart, like it went up the org chart rather than like dynamically.”
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