Niparko: Segment over-focused on expansion over core integration quality
Kevin Niparko · Kevin Niparko: Big Mistakes Founders Make When Hiring Product Teams | E1066 · 20VC with Harry Stebbings · Sep 29, 2023 · at 43:03
Kevin Niparko, VP of Product at Twilio, reflects on early resource allocation mistakes during his tenure leading product at Segment.
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“And so I think there were periods where, you know, we weren't investing the right focus in integration quality. And I think that ended up showing up in some really hard conversations that we had with customers and realizing that we had probably been too focused on expansion and new products and not investing sufficient capacity and really ensuring our core product was high quality for our customers.”
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