Glen Coates is VP of Product at Shopify. Host Harry Stebbings asks whether Shopify will compete directly with Amazon in terms of scale over a five-year timeframe.
Insight
Coates: Bottom-up management destroys product cohesion across multi-product software suites
“The problem with power to the edges and bottoms up decision making Is that the value of a product like Shopify, or the value of, not even a product, like a product suite, like, because Shopify has many products, right? And look at Apple, right? Like Apple is l…”
Insight
Coates: Product founders who hire a Head of Product are quitting
“The minute that person says this other person is the head of product, they've done one of two things. They've either quit their job, or they have given that other person a title that everyone knows is bullshit, and they've basically given that person a death s…”
Opinion
Coates: Competing with Shopify in e-commerce is terrifying due to its buyer aggregator engine
“These days I'm like, I'd be fucking terrified to be competing with Shopify in commerce. Not, we have a great platform, but like, we've got it joined at the hip to an incredible buyer aggregation engine, which is just hard to, it's hard to overcome how powerful…”
Disclosure
Coates: Shopify's key strategic weakness is lacking top-of-funnel control
“I think one of Shopify's challenges today is that we fundamentally do not control the top of the funnel, right? Like the top of the funnel for shopping on is something else, right? It's a social media site. It's a news site. It's an ad on Google. It's somewher…”
Insight
Coates: Microsoft's AI Bing launch is an asymmetric attack on Google
“Search is like a non-part of their business, but search is everything to Google. Like if search ads stop working, Google doesn't, is not a thing anymore. And so they are swinging for the fences with a completely novel approach, which might not work, but if it …”
Insight
Coates: Employees who 'disagree and commit' execute at 80% speed
“They don't move down the field quite as fast, but there is a difference between moving down field at 80% speed and, like, literally digging your heels in.”