McIntosh: SiteGPT reduced Sheets and Giggles customer care tickets by 30%
Colin McIntosh · I Make $1M/Month From Bed · May 12, 2024 · at 11:28
Colin McIntosh is the founder of DTC bedding brand Sheets and Giggles, discussing the software stack powering his e-commerce business.
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“It's like 50 bucks a month, and it cut down our customer care tickets by like 30%.”
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More from Colin McIntosh
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“And people should not use AI for any of this shit. Any of it. Should not do that.”
McIntosh: Non-technical founders cannot recruit random engineers without substantial pay
“You're not going to ever convince some random software engineer to work on something with you that is like your idea without paying them a lot of money, nor should they.”
McIntosh: Monthly subscriptions for resume builders are predatory to job seekers
“We also don't want to do monthly subscriptions because I do find that predatory. And we want to make sure that we're not taking advantage of anyone during a, you know, a hard time in their life.”
McIntosh: Founders should design their business model before the product
“I think business model first Product second, or at least tweak your product to make sure it fits really well into the business model.”