Hastings: Hybrid software-services model is best for launching AI startups
Helen Hastings · #2288 She had people do AI’s work · Dec 17, 2025 · at 17:31
Helen Hastings, founder and CEO of AI accounting startup Quanta, explains why using humans to handle edge cases accelerates AI product development and builds customer trust.
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“Well, that's one reason that the hybrid software and services model is a great way to get started on a business like ours because that last mile edge case, we do have humans do, and it's helpful for onboarding and understanding the, our customers' businesses, and they also, like, they want that peace of mind of there's a human as well.”
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