Mohrer: AI has not solved customer support automation
Josh Mohrer · #2296 The $7 Million Vibe Coded App · Feb 3, 2026 · at 8:37
Wave AI founder Josh Mohrer explains why he did not pursue an AI customer support venture for Shopify sellers and continues to handle customer tickets manually.
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“It was way too early. And frankly, I still don't think it's a solved. I still don't think that AI has kind of solved that. And I still do all my support by hand, although I am building out something to kind of Help with that automatically.”
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