Cotopaxi's uniquely designed one-of-a-kind bags saw near-zero return rates
Davis Smith · Cotopaxi’s Davis Smith: Lessons from scaling a mission-driven business | Masters of Scale · Feb 21, 2025 · at 1:12
Davis Smith is the founder of Cotopaxi. He describes customer reaction to bags uniquely designed by factory sewers using remnant materials.
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“And the return rate was like zero, like whatever they got, no matter how funky it was, they were, they loved it.”
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