“And if you're part of an underrepresented community, I think people give feedback to you even less.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
(the analysis reads context, assessments check outside sources). how →
More from Robert Reffkin
Insight
Reffkin: Apartment seekers want experienced experts, not friendly tour guides
“We were not giving good customer service because people are not looking for a friend. They're looking for someone who has expertise and that has done this many, many, many times before.”
Robert ReffkinAug 4, 2023▶ 17:15How setbacks create momentum (with Robert Reffkin) | Masters of Scale
AssertionNot checkable as stated
Reffkin: Compass lost over a third of its employees during a pivot
“We pivoted. We lost over a third of our people because they thought we weren't going the right direction.”
Robert ReffkinAug 4, 2023▶ 24:47How setbacks create momentum (with Robert Reffkin) | Masters of Scale
Insight
Reffkin: Real estate agents' core competency is complex project management
“Their core competency is taking this multi-party transaction with all these different entities that it takes to close and think of like a very extensive Gantt chart of all these different entities. They're the ones who just keep on pushing it forward. You know…”
Robert ReffkinAug 4, 2023▶ 27:40How setbacks create momentum (with Robert Reffkin) | Masters of Scale
Insight
Reffkin: Real estate agents are fundamentally entrepreneurs, not just industry professionals
“Real estate agents aren't real estate professionals that happen to be entrepreneurs. They're entrepreneurs that just happen to be in real estate. If real estate didn't exist, they would be entrepreneurs somewhere else.”
Robert ReffkinAug 4, 2023▶ 29:12How setbacks create momentum (with Robert Reffkin) | Masters of Scale
AssertionNot checkable as stated
Reffkin: Bayo Ogunlesi offered a $500k seed investment and safety-net job
“He said, how about this? I'll give you 500,000 dollars. I'll be your first investor, and if you fail in a year, then I'll hire you.”
Robert ReffkinAug 4, 2023▶ 14:54How setbacks create momentum (with Robert Reffkin) | Masters of Scale
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