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Collison: Early Stripe paged founders if chat went unanswered over 30 seconds

Patrick Collison · Airbnb's Brian Chesky: Do things that don’t scale · May 3, 2022 · at 17:13

Patrick Collison, co-founder and CEO of Stripe, describes the company's early hands-on customer support practices.

0:00 / 0:11exact quote · 11.3s

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“And so we wrote a bot that would just page one of us. If somebody asked a question, they didn't get a response after more than 30 seconds or something, and someone would kind of groggily, bleary-eyed wake up and, like, help them out and then go back to sleep.”

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The claim, plainly

In the early days of Stripe, the team built a bot that would page team members in the middle of the night if a customer chat question went unanswered for more than 30 seconds.

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How this resolves

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Mentioned

Patrick Collison Stripe

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Collison: Early Stripe paged founders if chat went unanswered over 30 seconds

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