The Ledger
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Shahalizadeh hires machine learning talent by looking outside traditional ML backgrounds
“I recruit machine learning people by not going after machine learning people.”
Shahalizadeh: Answering simple questions drives more data impact than machine learning
“And I think that's sort of a neglected part of data science. Everyone talks about, like machine learning and building all of these data products, but I think lots of the impact, lots of the trust and usage of data actually comes from being able to answer to so…”
Glyman: Approximately 25,000 businesses use Ramp
“About 25,000 businesses use it from, you know, early-stage startups to publicly-traded companies like Shopify to Boys and Girls Club of America as a non-profit to, you know, everything in between.”
Shahalizadeh: Shopify ML models are built for individual merchant use cases
“So actually all of our machine learning offerings that I was talking about are actually built for the individual use case of the merchant.”
Shahalizadeh: Shopify avoids asking merchants for data without immediate utility
“We don't ask merchants for data that we are not going to give a benefit to them right off the bat.”
Shahalizadeh: Shopify incurred technical debt by jumping straight to ML
“And there has been times that even us, we've sort of, like, jumped to the top top in one of the areas, and you pay the technical debt that you did not do the work in the beginning.”
Wix, Shopify, and BigCommerce adopt Stripe's Agentic Commerce Protocol
“And so Wix and Shopify and BigCommerce and commerce tools on the platform side have all adopted the protocol.”
Guo: Shopify is an extraordinary example of SaaS expanding market width
“Shopify's an extraordinary example of this, but you can have companies that enable entirely new customer bases to do new things, and they've figured out, like, web distribution, Basically, to make a different price point work for different customers”
Shahalizadeh: Shopify supports over 800,000 merchants across 175+ countries
“Last reported number, sort of, is that we are over 800,000 merchants in over a 175 countries.”
Shahalizadeh: Shopify processes over 600,000 checkouts during peak periods
“At peak time we had over 600,000 checkouts going through”
Shahalizadeh: Shopify admin dashboard home cards are driven by machine learning
“When they log into their Shopify store in the admin, they see a bunch of, like, home cards that tells them do this or, like market for this product or make this change in your theme. And those are all driven by machine learning,”
Shopify uses Facebook's Prophet for automated metric forecasting and anomaly detection
“We use profit for time series forecasting all the time in Shopify, and it has changed The way teams work from having people in operations monitor metrics and see what changed to this is an anomaly.”
Shahalizadeh: Shopify expanded from 300 to over 5,000 employees
“When I joined, we were 300 people, and now we are over 5000, so it's been massive growth, really, over the years.”
Shopify shadow-tests machine learning models using Apache Kafka before release
“We run them in shadow mode, which means, like, they do all the evaluation, but the results are logged to Kafka, and we see if the time to response, if the sort of distribution of predictions are different or not.”
Shopify transitioned its ETL platform from Ruby to Python around 2013-2014
“Shopify, the application is still Ruby on Rails, and actually the first version of ETL tooling that was built in house was Ruby, but I think we made this decision of moving to Python around 20 13, 20 14, because we thought it's the language that most of the co…”