AI reasoning capabilities will force software pricing from seats to value-based usage
Mike Murchison · AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI · Jul 26, 2023 · at 30:16
Mike Murchison, CEO of customer service AI platform Ada, discusses how LLM capabilities will transform software business models beyond customer service.
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“I actually think this is, this will be true for all of software. I think that the, because of the quality of large language models, reasoning capabilities specifically, I think we're going to see a major shift Not only away from seat-based pricing towards usage-based pricing, but actually on a very particular value-based type of usage pricing where software vendors are only going to increasingly charge for the value that they're actually creating.”
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